Just over a year ago, the COVID-19 pandemic changed how our world operates. Stores closed, employees set up make-shift home offices, and ‘Zoom’ entered our common daily vocabulary. While many of us worked from home, front-line workers remained at work and faced extraordinary workloads, aiming to protect our health. This program will discuss the role of front-line workers in a crisis, and how we can best support and sustain essential personnel during challenging times.Co-hosted by the Boston University School of Public Health and the idea hub and Lifelong Learning, including SHIELD, PHX, NEPHTC, and LPHI.